Making your practice lovable is easy when you adopt the same techniques with your business as you do with your home life.
I love September! I love the fall. The cooler evenings, crock pots and the NFL. When the kids are back, in school I look at the fall months as a time for resolutions and making fresh starts. I know many think of doing this on New Year’s, but not me.
I loved going back to school as a kid. I also loved getting out of school. Yet, after the much-needed break, I was ready with new clothes, new school supplies, and some good rest that was much needed.
My main goal for my kids this year is to get them to love school. They are little. They are young and they have YEARS of schooling in front of them. If they don’t like school from the get-go, I fear for my mornings every day for the next 10 years. My kids can be relentless if they don’t want to do something. They will not budge, not one inch!
Your dental practice is very similar in that you want the patient to like coming to your office from the get-go. Your patients have years and years ahead of them with regular checkups, cosmetic and restorative dentistry and more. You really don’t want someone dreading each appointment dragging their feet to every dental appointment, do you? I realize going to the dentist is not the same as going to the ice cream store, yet you can provide great customer service and a dental practice that your patients will truly love.
What do you do to make your practice exceptional in customer service? How do you train your team to rise above the bar and be better in customer care than any other office? Are you doing anything that is making your dental practice lovable?
Don’t just offer standard care like every other cookie-cutter practice. How do you rate you and your team in regards to patience, attentiveness, communication skills, knowledge of services, positivity, time management, reading patients and calming presence, just to name a few?
Stand out. Raise your head higher than any other dentist in your area and surrounding areas does. Let people talk about how much they like coming to your office because of something you do for them that keeps them coming back for years and you will be well on your way to making your dental practice lovable.
If you would like to learn more about making your practice lovable, call or click and schedule a coaching consultancy appointment with Blatchford Dental Coaching today.