Case Study: Double Your Vacation Time
How One Practice Leapt 35% and Doubled Vacation Time
“Staff love it. You can create anything you want with these systems and protocols.”
— Drs. Brandon & Jennifer Pierce
BACKGROUND: For two years, the Pierce Dental team felt stuck. Despite being busier than ever, production and collections had plateaued, and profitability wasn’t improving.
“We felt like we’d done everything we knew how to do, and we were stuck. We were working harder and doing more, but we weren’t seeing more on our end,” said Dr. Jennifer Pierce.
CHALLENGE: The Pierces worried about two big issues:
- Dropping more insurance plans. They were already struggling after dropping Delta.
- Getting staff to “buy in” after past consultants left the team frustrated and disengaged.
SOLUTION: After hearing consistent success stories from colleagues about Blatchford Solutions, the Pierces decided it was time.
They found:
- Immediate team buy-in, with a new bonus system and SOPs that brought clarity and energy.
- Reframed patient interactions that focused on what patients truly wanted, not “selling dentistry.”
- Systems that made work more enjoyable and created momentum across the entire practice.
RESULTS: Rapid ROI on the coaching program:
- 35% increase in collections in the first year, without adding dentists or expanding space.
- On track for another 30-35% increase the coming year.
- Doubled their personal time off: from 3 weeks to 7 weeks of vacation per year.
- Expanded their vision to include an implant surgery center.
- Shorter workdays and more family balance.
WHAT THEY SAY:
“It’s the most effective way to get a functional, profitable practice quickly, without being miserable. The money will follow the people being happy. We have shorter hours. We’re getting out at 3:30 some days, something we didn’t think was possible” – Dr. Brandon Pierce
Ready to make the leap from your plateau?